Understand how Smart River Cleaning uses cookies to enhance your website experience.
Smart River Cleaning uses cookies and similar technologies on our website to improve functionality, analyze performance, and provide a better user experience. This Cookies Policy explains what cookies are, how we use them, and how you can manage your cookie preferences. By using our website, you consent to the use of cookies as described in this policy, in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
Cookies are small text files placed on your device (e.g., computer, smartphone, or tablet) when you visit a website. They store information about your browsing activities and help websites function efficiently. We may also use similar technologies, such as web beacons or pixel tags, to collect usage data.
We use the following types of cookies on our website:
• Essential Cookies: These are necessary for the website to function properly, such as enabling navigation, securing forms, and processing bookings. They cannot be disabled.
• Functional Cookies: These enhance your experience by remembering your preferences, such as language settings or form inputs for booking requests.
• Analytics Cookies: These collect anonymized data about how you use our website, such as pages visited or time spent, to help us improve performance and content. We may use tools like Google Analytics for this purpose.
• Third-Party Cookies: These are set by trusted third-party services (e.g., payment processors or booking platforms) to facilitate specific features, such as online payments or integrated forms.
We use cookies to:
• Ensure our website operates smoothly, including navigation and secure booking processes.
• Remember your preferences to provide a personalized experience, such as pre-filling quote request forms.
• Analyze website performance and user behavior (anonymously) to improve our services and content.
• Support third-party services, such as payment gateways or analytics tools, that enhance website functionality.
We do not use cookies for advertising or tracking across other websites.
You can control how cookies are used on our website:
• Browser Settings: Most web browsers allow you to block or delete cookies through their settings. Instructions vary by browser (e.g., Chrome, Firefox, Safari). Note that disabling essential cookies may affect website functionality, such as booking or payment processes.
• Cookie Consent Banner: When you first visit our website, you may see a consent banner allowing you to accept or customize cookie settings. You can revisit these preferences at any time via the website’s cookie settings link (if available).
• Opt-Out Tools: For analytics cookies, you can opt out of tools like Google Analytics by installing the Google Analytics Opt-Out Browser Add-On.
Disabling non-essential cookies will not impact your ability to access core website features, but it may limit personalized functionality.
Some cookies are set by third-party services integrated into our website, such as:
• Payment processors (e.g., for secure credit card transactions).
• Booking platforms (e.g., for scheduling cleaning services).
• Analytics providers (e.g., Google Analytics for anonymized usage data).
These third parties have their own privacy policies, and we ensure they comply with the APPs or equivalent standards. You can review their policies or manage their cookies through your browser settings or their respective opt-out mechanisms.
Cookies that collect personal information (e.g., form inputs) are handled in accordance with our Privacy Policy and the Australian Privacy Principles. We take reasonable steps to:
• Secure cookie data using encryption and access controls.
• Limit cookie data to what is necessary for the intended purpose.
• Avoid linking cookie data to identifiable personal information without your consent.
For more details on how we protect your data, please refer to our Privacy Policy.
If you have questions or concerns about our use of cookies, please contact us at:
• Email: hi@smartriver.com.au
• Phone: 0410 629 176 (David) or 0415 183 686 (Derek)
We will respond to your inquiry within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
We may update this Cookies Policy to reflect changes in our website practices or legal requirements. Updates will be published on our website, and we will provide reasonable notice of significant changes where appropriate. Your continued use of our website after such changes constitutes acceptance of the updated policy.