Learn how Smart River Cleaning collects, uses, and protects your personal information.
Smart River Cleaning is committed to protecting your privacy and ensuring compliance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you engage with our services, including bond cleaning, commercial cleaning, and other related services. By providing us with your personal information, you consent to the practices described in this policy.
We collect personal information necessary to provide our cleaning services and manage customer relationships. This may include:
• Name, address, phone number, and email address provided when booking our services or making inquiries.
• Payment details, such as credit card or bank account information, to process service fees or deposits.
• Details about your property, such as size, condition, or specific cleaning requirements, to provide accurate quotations and services.
• Information provided during communications, such as feedback, complaints, or special requirements (e.g., allergies to cleaning products).
We may also collect non-personal information, such as anonymized data about website usage or service preferences, to improve our operations.
We collect personal information directly from you through:
• Bookings made via our website, telephone, email, or affiliated platforms.
• Quote request forms or inquiries submitted through our website or in person.
• Interactions with our staff, such as during service scheduling, complaint resolution, or follow-up communications.
• Payment processing systems when you provide credit card or bank details.
We may also collect information indirectly, such as through third-party platforms used for bookings or analytics tools on our website, but only with your consent or as permitted by law.
We use your personal information to:
• Provide and manage our cleaning services, including scheduling, performing, and following up on bond cleans, commercial cleaning, or other services.
• Process payments, issue invoices, and manage financial transactions.
• Communicate with you about your booking, service updates, or responses to inquiries and complaints.
• Improve our services through feedback analysis and operational reviews.
• Comply with legal obligations, such as record-keeping or responding to regulatory inquiries.
We will not use your information for purposes unrelated to our services without your explicit consent, except where required by law.
We may disclose your personal information to:
• Our staff or contractors (e.g., cleaners) to facilitate the provision of services.
• Third-party service providers, such as payment processors or IT support, who assist in our operations, subject to strict confidentiality agreements.
• Regulatory authorities or law enforcement agencies, if required by law or to protect our legal rights.
We do not sell, rent, or share your personal information with third parties for marketing purposes. Any disclosure is limited to what is necessary for the purpose and complies with the APPs.
We take reasonable precautions to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. This includes:
• Storing data on secure servers with encryption and access controls.
• Limiting access to personal information to authorized personnel only.
• Implementing physical and electronic security measures for our offices and systems.
While we strive to ensure security, no system is completely immune to risks. We will notify you and relevant authorities in the event of a data breach, as required by law.
Under the Australian Privacy Principles, you have the right to:
• Access the personal information we hold about you, subject to certain exceptions under the Privacy Act.
• Request correction of inaccurate, incomplete, or outdated information.
• Request deletion of your personal information, where permitted by law (e.g., when it is no longer needed for the purpose it was collected).
To exercise these rights, please contact us in writing at [Smart River Cleaning’s Postal Address] or via email at [Smart River Cleaning’s Email Address]. We will respond within 30 days, as required by law. We may refuse access or corrections in certain circumstances, such as where it would infringe on another person’s privacy or where the information is subject to legal proceedings.
Our website may use cookies and similar technologies to enhance user experience and analyze site performance. Cookies are small data files stored on your device that help us:
• Remember your preferences and improve website functionality.
• Track anonymous usage data, such as page views and time spent on the site.
You can manage cookie preferences through your browser settings. Disabling cookies may limit some website features. We use analytics tools (e.g., Google Analytics) to collect anonymized data, and we do not link this data to your personal information without your consent.
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations (e.g., tax or record-keeping requirements). For example:
• Customer contact and booking information may be retained for up to 7 years to comply with tax laws.
• Payment details are securely destroyed after processing, unless required for ongoing transactions.
Once no longer needed, personal information is securely deleted or anonymized.
Smart River Cleaning primarily stores and processes data within Australia. If your personal information is transferred overseas (e.g., to a cloud service provider with servers outside Australia), we ensure the recipient complies with the APPs or equivalent privacy standards. We will obtain your consent for such transfers unless required by law.
If you have concerns about how we handle your personal information, please contact us at:
• Postal Address: [Smart River Cleaning’s Postal Address]
• Email: [Smart River Cleaning’s Email Address]
• Phone: 0410 629 176 (David) or 0415 183 686 (Derek)
We will investigate complaints and respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be published on our website, and we will provide reasonable notice of significant changes to existing customers where appropriate. Your continued use of our services after such changes constitutes acceptance of the updated policy.