Smart River Cleaning
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Frequently Asked Questions
Everything you need to know about Smart River Cleaning’s vacate cleaning services.
What is vacate/bond/end-of-lease cleaning, and why is it necessary?
Bond
General
Vacate Cleaning
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What does your End of Lease Cleaning Service include?
Bond
Kitchen
Service Inclusions
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How much does bond cleaning cost on average?
Bond
Cost & Price
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What is a “bond back guarantee,” and how does it work?
Bond
Guarantee
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What happens if I don’t do bond cleaning before moving out?
Bond
Legal
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Is carpet steam cleaning mandatory for bond cleaning?
Bond
Carpet
Service Inclusions
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Can you remove mould?
Mould
Service Inclusions
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Are oven cleaning, blinds, and light fixtures included?
Bond
Oven
Service Inclusions
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What does a bond cleaning service typically include?
Bond
General
Service Inclusions
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How do I book an End of Lease cleaning?
Process
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Is bond cleaning cheaper if I do it myself?
Bond
DIY
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What if the landlord isn’t satisfied with the cleaning?
Bond
Guarantee
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Can you clean carpets and windows?
Carpet
Service Inclusions
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Is bond cleaning a legal requirement for tenants?
Bond
Legal
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How much does End of Lease cleaning cost?
Bond
Cost & Price
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Do you clean inside kitchen cabinets and drawers?
Kitchen
Service Inclusions
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Are skirting boards and door frames thoroughly cleaned?
Wall
Service Inclusions
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Are window tracks and sliding door rails addressed?
Window
Service Inclusions
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Does the service include grout cleaning for tiles?
Grout
Service Inclusions
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What are the risks of DIY bond cleaning?
Bond
DIY
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How does bond cleaning differ from regular domestic cleaning?
Bond
General
Vacate Cleaning
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Are bond cleaning, vacate cleaning, and end-of-lease cleaning the same thing?
Bond
Vacate Cleaning
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What suburbs do you service?
General
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How do I find a reputable bond cleaning company?
General
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What factors influence the cost (e.g., property size, condition)?
Bond
Cost & Price
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Are there hidden fees in bond cleaning quotes?
Bond
Cost & Price
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Is professional cleaning worth the cost for bond returns?
Bond
Cost & Price
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What legal rights do tenants have regarding bond disputes?
Bond
Legal
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How do I dispute a bond claim if the landlord refuses to negotiate?
Bond
Legal
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Can the landlord deduct more than the cleaning cost from my bond?
Bond
Legal
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What are the most commonly overlooked areas in bond cleaning?
Bond
General
Checklist & Preparation
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Is there a standard bond cleaning checklist?
Bond
Checklist & Preparation
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How do I ensure the cleaning meets the landlord’s standards?
Bond
Checklist & Preparation
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What if my real estate agent isn’t satisfied with the cleaning?
Bond
Guarantee
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Do companies offer fixed pricing vs. hourly rates?
Cost & Price
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Can I negotiate the cost or get discounts for multiple services?
Cost & Price
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Do companies offer bundled pricing for cleaning + carpet cleaning?
Carpet
Cost & Price
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Are bond cleaning rules different by state or country?
Bond
Legal
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Can landlords demand a specific cleaning standard by law?
Bond
Legal
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How do tenancy tribunals handle cleaning-related bond disputes?
Bond
Legal
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Do I need to be present during the cleaning?
Process
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Can you help me return the keys to the agency office?
Process
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How long does vacate cleaning usually take?
Process
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Do bond cleaners move furniture or handle rubbish removal?
Garbage
Service Inclusions
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Are exterior areas (balconies, windows, gardens) part of the service?
Window
Service Inclusions
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Does bond cleaning cover pest control or mould removal?
Mould
Service Inclusions
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Are ceiling fans and vents included in bond cleaning?
Ceiling
Service Inclusions
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Is descaling bathroom taps/showerheads part of the service?
Bath
Service Inclusions
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Do they clean behind large appliances (e.g., fridge, washing machine)?
Fridge
Laundry
Service Inclusions
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Is garage or shed cleaning included in the package?
General
Service Inclusions
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Are smoke detectors and light switches wiped down?
General
Service Inclusions
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Can you take away garbage?
Garbage
Service Inclusions
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Do companies charge extra for high-ceiling or multi-story properties?
Ceiling
Cost & Price
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Are there penalties for last-minute cancellations or rescheduling?
Process
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Is there a deposit required when booking bond cleaning?
Process
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Do prices vary based on property age or condition (e.g., heavily soiled)?
Bond
Cost & Price
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Are weekend or public holiday surcharges common?
Cost & Price
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Are payment plans or post-service payments accepted?
Cost & Price
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How far in advance should I book bond cleaning?
Process
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How long does a typical bond clean take?
Process
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Should I clean before the bond cleaners arrive?
Bond
Checklist & Preparation
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Can bond cleaning be done after moving out all furniture?
Bond
Process
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How soon after cleaning does the landlord inspect the property?
Bond
Post-Cleaning
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How do I handle bond cleaning if I’m moving out interstate or overseas?
Process
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Can I book a same-day or emergency bond cleaning service?
Process
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What happens if the cleaning team arrives late or delays the job?
Process
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Are cleaning supplies provided, or do I need to supply them?
Process
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Can I split the cleaning into multiple sessions?
Process
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How do cleaners handle locked rooms or restricted areas?
Bond
Process
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Are bond cleaning companies insured for damages or accidents?
Guarantee
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How long is a bond-back guarantee valid (e.g., 7 days, 14 days)?
Bond
Guarantee
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Are there exclusions to bond-back guarantees (e.g., pre-existing damage)?
Bond
Guarantee
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What proof do I need to claim a guarantee (e.g., landlord’s report)?
Bond
Guarantee
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Can guarantees be voided if I don’t follow pre-cleaning instructions?
Bond
Guarantee
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What certifications or licenses should a bond cleaner have?
General
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What are red flags when hiring a bond cleaning service?
General
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Should I choose local or national companies?
General
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How do I compare quotes and check reviews?
General
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Do companies use subcontractors, or do they have in-house teams?
General
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How do I verify a company’s claim of being “certified” or “accredited”?
General
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Should I ask for references from past clients?
General
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What’s the average response time for quotes or inquiries?
Process
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Do companies offer virtual pre-cleaning assessments?
Process
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Can I do bond cleaning myself instead of hiring professionals?
Bond
DIY
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What tools or products are needed for DIY bond cleaning?
Bond
DIY
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How much time does DIY bond cleaning typically take vs. hiring pros?
Bond
DIY
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What are common DIY mistakes that lead to bond disputes?
Bond
DIY
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Are there areas tenants often forget to clean when doing it themselves?
Bond
General
DIY
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When is DIY bond cleaning not recommended (e.g., severe mould)?
Mould
DIY
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How do I prepare my property for bond cleaning?
Bond
Checklist & Preparation
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Do I need to clean appliances like dishwashers or air conditioners?
Range Hood
Service Inclusions
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Are digital checklists provided, or should I create my own?
Checklist & Preparation
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Should I focus on specific rooms (e.g., bathrooms, kitchens) first?
DIY
Checklist & Preparation
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Do landlords or agents provide their own cleaning checklists?
Bond
Checklist & Preparation
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How do I clean walls without damaging paint?
Wall
DIY
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Are there local councils with stricter bond cleaning regulations?
Bond
Legal
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Can landlords require receipts from specific cleaning companies?
Bond
Legal
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What if the property is sold during the lease—who handles cleaning?
Bond
Legal
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Are there differences for furnished vs. unfurnished properties?
Bond
Service Inclusions
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How do I document the cleaning for evidence (e.g., photos)?
Bond
Post-Cleaning
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What should I do if the landlord unfairly withholds the bond?
Bond
Post-Cleaning
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Can I request a re-clean if the inspection fails?
Bond
Guarantee
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How long should I keep cleaning receipts for legal purposes?
Bond
Post-Cleaning
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Can I hire an independent inspector to verify cleaning quality?
Bond
Post-Cleaning
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What if the landlord schedules an inspection weeks after cleaning?
Bond
Post-Cleaning
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How is bond cleaning handled for apartments vs. houses?
Bond
Vacate Cleaning
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Are there eco-friendly or chemical-free bond cleaning options?
Bond
Environment & Health
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What if the property has pet stains, odours, or biohazards?
Odour
Service Inclusions
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Do bond cleaners handle heritage-listed or delicate surfaces?
General
Service Inclusions
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How is bond cleaning handled for holiday rentals or Airbnbs?
Bond
Vacate Cleaning
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Are there extra requirements for properties with pools or spas?
General
Service Inclusions
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What if the property was damaged before I moved in?
Bond
Checklist & Preparation
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How do I clean heritage features (e.g., stained glass, timber floors)?
Window
DIY
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Are there services for hoarder homes or extreme clutter?
Garbage
Service Inclusions
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How do I coordinate cleaning with my move-out date?
Bond
Process
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Do bond cleaners work weekends or after hours?
Process
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How do I handle keys or access for the cleaning team?
Process
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Can I schedule cleaning after business hours (e.g., evenings)?
Process
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How do cleaners access properties in secure apartment buildings?
Process
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What if I need to reschedule due to moving delays?
Process
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Can bond cleaning improve my rental reference?
Bond
Post-Cleaning
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Are bond cleaning costs tax-deductible for landlords or tenants?
Bond
Legal
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How has COVID-19 affected bond cleaning practices?
Bond
Environment & Health
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Can bond cleaning help sell a rental property faster?
Bond
Vacate Cleaning
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Do bond cleaners follow COVID-19 safety protocols?
Environment & Health
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Are there apps or platforms to compare bond cleaning services?
Tech
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How do seasonal factors (e.g., winter mould) affect cleaning?
Mould
Service Inclusions
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Can pets or children stay onsite during bond cleaning?
Process
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What if the landlord insists on using their preferred cleaner?
Bond
Legal
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Can I deduct bond cleaning costs from my final rent payment?
Bond
Legal
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How do I handle disagreements over “reasonable” cleanliness?
Bond
Legal
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Are there green certifications for eco-friendly bond cleaners?
Environment & Health
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How do cleaners handle homes with severe allergies or asthma risks?
Environment & Health
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Are chemical-free cleaning options effective for bond standards?
Bond
Environment & Health
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Do companies use specialised equipment (e.g., thermal fogging)?
Odour
Tech
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Can drones or cameras be used for pre-inspection assessments?
Tech
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What if I break the lease early — is bond cleaning still required?
Bond
Legal
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How is bond cleaning handled for subletting arrangements?
Bond
Legal
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How does bond cleaning differ in the US, UK, or Europe?
Bond
Global Variations
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Are international cleaning standards (e.g., ISO) recognised?
General
Global Variations
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